Logistics

This year the European Mobility Week is celebrated from September 16 to 22 with the motto “Combine and move!” to place the emphasis on intermodality. The celebration will begin on Friday, September 16 with Park (ing) Day and will end on September 22, World Car Free Day.

The objective of the European Mobility Week is to raise awareness of the need to reduce the use of private motorized vehicles, in order to achieve a less polluted city and also reduce the space usually occupied by these vehicles. As well as promoting more sustainable travel such as public transport, cycling or walking.

As part of this event since Routal we want to tell you how we apply our contribution to the sustainability of the city and how we reduce CO2 emissions when it comes to moving to the office.

Since 2020, Routal has left the employee free choice to work from home or go to the office. Routal currently employs 10 people. The offices in Barcelona are located in the center of the city and are easily accessible by public transport. However, working from home is everyone's favorite option. When we decided to meet at the office, we traveled by bike, scooter, on foot or by subway.

Avoiding the use of private motorized vehicles and working from home has meant savings in emissions of 6,733 kg of CO2 per year (6.7 tons) for Routal.

You can encourage your employees to work from home to avoid large CO2 emissions every year as well as improve work-life balance. Our own CEO (who has just become a father for the second time) is grateful to be able to take his daughter to school every day 😄 and not miss a school party. It's a matter of organization and flexibility, he says.

However, if working from home isn't possible at your company because the type of work doesn't allow it, you can help your employees reduce their emissions. A practical way is to share a vehicle between several. For this purpose you can use Routal to see how your employees could easily and quickly carpool. You just have to enter the addresses of all your employees, adjust the number of vehicles that may be needed, and we take care of planning the most efficient routes for them to share their vehicles. Watch the video:

Try it yourself!

As a company, we are aware of the need to improve the world of our children and that is why we work not only to offer a better service but also to help our customers with their environmental objectives, reducing emissions, improving the quality of their deliveryers' work and offering a more convenient service to their customers.

If you're wondering how we do it, I encourage you to look This other video and you'll see how we can save you hundreds of liters of fuel every month and thousands of hours behind the wheel every year.

You can do your route by trying Routal free for 10 days by clicking here.

Gas, gasoline, gasoline, fuel, there are hundreds of ways to call it depending on where you are. However, the increases in their costs are being reflected around the world. That's why in this article we'll give you tips to save fuel and thus reduce not only costs, but also CO2 emissions from your logistics operations.

Efficient routes 🛣️

If there is something essential for saving gas, it is choosing the most optimal route, traveling as few kilometers as possible through the right area and taking into account variables that may arise, such as road conditions and maximum speed.

Our main advice is to use a route optimization tool (such as Routal 😉) that provides you with the most efficient routes adapted to your operation. The optimizer uses artificial intelligence to define among infinite variables which is the most effective route to complete the route you need in a few minutes, saving you a lot of time compared to doing it manually. You can set restrictions, time windows, weight and volume limitations, and more. This way you will get the most suitable routes and in this way you will increase your productivity and you will save not only fuel, but also costs.

Maintenance 🛠️

Secondly, it is essential to save fuel that the vehicle to be used works properly, so we recommend regular maintenance of your fleet. This includes doing regulatory checks, checking oil and lubricants, and also checking tire pressure whenever possible. These revisions prevent further inconveniences in the future and save money in the event of breakdowns. Vehicle manufacturers establish the recommended period for each revision depending on the model and age of the vehicle, and some are mandatory to maintain the current warranty. We recommend that maintenance be carried out by specialists or trained personnel.

Driving 🚙

Another way to make fuel consumption efficient is the way you drive. Avoiding aggressive driving, trying to maintain a constant speed and respecting speed limits reduce fuel consumption. Safe driving courses are available to improve drivers' way of driving and to keep up to date.

You should also turn off the engine when you are standing still for a long time and try to keep the air conditioner above 21 degrees and below 24 to avoid overspending.

Hybrid or electric vehicle 🔌

Another option to save fuel permanently is to switch to a hybrid (or fully electric) vehicle to reduce emissions and improve efficiency. A hybrid vehicle can save us a lot of fuel, especially if it is used in the city for short routes. In addition, the maintenance of these cars is cheaper. Another benefit is that, due to their rating, they have no traffic restrictions in cities with low emission areas, they have discounts on tolls and also reduced taxes.

The Routal route optimizer includes a limiting kilometer restriction so that when planning your routes you can take into account the range of your electric vehicle.

Despite the increase in the price of fuel, there are different ways to save it, put them to the test and reduce your expenses too. Follow all these tips and also use a route optimizer to improve your operational efficiency and productivity, saving costs and fuel. Try Routal free for 10 days hither.

Do you have other tips for saving fuel? Leave us your comment.

Many educational entities choose to provide a school shuttle service for their students. This service can be performed by themselves or outsourced to personnel transport companies. If you are the logistics manager of a student transport company, you will know that in Spain the Real Decree 443/2001 of April 27 points out that the maximum length of travel by school transport cannot exceed one hour, so it is essential that students spend as little time as possible on transport, and that routes are efficient in terms of costs, time and distance.

They have recently been Published studies which correlate long trips to get to school with worse academic performance. Mainly because of reduced hours of sleep and less exercise to get to school. Sometimes the distance from children's homes to school makes it impossible to walk or ride a bicycle, so reducing travel times as much as possible is a priority.

The best way to plan transportation stops and minimize travel times is to use a route optimizer. An optimizer allows you to plan your routes in minutes, and thus achieve a significant reduction in travel times and even reduce the number of vehicles to be used.

It is also essential to have visibility of your operations, to be able to see in real time where the vehicles are located and obtain reports of the number of canceled stops, with their reasons, number of kilometers traveled, duration, etc.

Although school routes tend to be recurring, day by day there are changes in the number of students who demand the service, either due to a change in extracurricular activities or due to absenteeism. The number or size of vehicles to be used for the route may also vary. That is why it is necessary to suppleness and a platform that is plain easy to use and easy to implement.

3 ways to make school transport management more efficient:

• Optimize routes
• Get real-time information about the operation
• Reduced costs, time and distance

In SmartMonkey we help public transport companies with a quick and practical solution in planning student transport routes. In minutes you will have the route optimized, you will be able to view the operation in real time, inform families continuously, obtain reports on important metrics for your operation.

Its implementation is very fast, you only need the data of your vehicles and the directions of the stops, and the optimizer will suggest the most effective routes for you in just a few minutes.

Let yourself be helped and try Routal free for 10 days at routal.com

Society is constantly evolving and that is nothing new. However, there are changes that transcend much more than others given their relevance and impact on the population. One of these changes that has transformed and even saved lives in the future in recent years is healthcare logistics.

What is healthcare logistics?

Health logistics is the set of logistical and management procedures that provide the necessary health facilities in order to provide the population with health care.

Healthcare logistics encompasses numerous activities and services within the healthcare sector, such as the management and distribution of vaccines, visits by medical teams, patient transport, emergency services, drug distribution, management of biological samples and much more.

The health metamorphosis

As in any other field or sector, healthcare has undergone many changes over the years.

Trends such as home hospitalization, born in the late 80s, is now a preferred option in more and more cases: it is currently consolidating itself as a way of practicing medicine that improves in many aspects, since patients feel more comfortable at home, it is easier to follow up on treatments and, ultimately, satisfaction is greater on both sides.

This is just one example of the resilience of healthcare in general terms. Despite suffering major economic and even health crises such as Covid-19, it manages to persist and adapt to changes, including the digitalization of its logistics.

The digital transformation in healthcare logistics

If there is one field in which digitalization has been key to the development and proper functioning of processes, it is that of the healthcare sector.

The recent inclusion of digital mechanisms in healthcare logistics not only helps but also enables the efficient carrying out of processes in the health sector. Proof of this is, for example, the management of patient transport, since thanks to the implementation of specific computer systems, it is possible to optimize health planning and make it more efficient.

Therefore, the digitalization of healthcare logistics is evident: a sector that implements technologies rapidly. This is due, in part, to the scarcity of public economic resources, which has led the health sector to search for effective and rapidly implemented alternatives that can fill the “technological hole” due to the lack of such economic resources. All of this leads to the lack of efficient tools and, therefore, to the search for alternatives outside the borders of their own sectors that help with the demand for health needs.

Some of the most common problems in healthcare logistics

Logistics management in the healthcare sector is one of the most challenging processes due to the large number of factors involved, in addition to the enormous social responsibility that it entails. Therefore, identifying the most common problems faced by this type of logistics is a key factor in determining possible effective solutions.

Use the technique of 5-Why Originally from Toyota, from the creators of the entire Lean methodology, it is a good way to identify those problems and their causes.

For example, the one that is probably the biggest and most widespread of your problems: obsolescence.

Digitalization is here to stay and that affects any sector, including healthcare. It is not necessary to delve into the innumerable advantages provided by technology in any of its aspects, but it is necessary to highlight all the problems currently faced by all those companies, sectors or even processes that are not digitized.

Not making use of digital tools such as specialized software leads to much slower processes, since they are carried out manually and not in an automated way. There is also a greater risk that unpredictable human errors may occur, the difficulty of maintaining a consistent process over time, or simply the risk that no one else knows how to do certain tasks.

The problem of obsolescence not only has an impact on slow and archaic processes, but also on consequences derived from it. An example of this is the case of a home care service: when carrying out daily planning manually, they are forced to invest a lot of time in the organization; in addition, the result of such manual planning will inevitably be inefficient, since it will be impossible to calculate distances and time intervals precisely. Wasting time on very scarce health resources, such as a doctor or a nurse, to name just a few examples. This is one of the big mistakes of last-mile management: an obsolete planning strategy.

Another very common derivative problem in correspondence with healthcare logistics is, precisely, the lack of traceability. Without mechanisms to ensure the necessary monitoring of our operations and to know the updates of the estimated arrival times, it will be very difficult to manage possible day-to-day unforeseen events and we will have to improvise, which ultimately generates inefficiencies, overdemand on healthcare equipment and an impact on the quality of care and the service provided.

Tools for the logistical planning of health routes: what you should keep in mind

As mentioned before, healthcare logistics has become very important in recent years, especially considering the current health crisis caused by Covid-19 and the difficulty with planning many processes in the face of an unexpected peak in demand. Therefore, having planning tools to meet each of the medical needs of each of the health activities is vital to obtain a better service at a lower cost.

Next, we'll guide you through the 5 key elements you should consider for the logistical planning of health routes:

· Route planning and optimization: Having a route planning service will ensure the correct management of operations taking into account parameters such as mileage or travel time. With the right software, this will be an autonomous task, in which you will not have to invest time and with an optimal result, since it will always offer the most efficient route.

· Proactive monitoring: Monitoring the operations in real time will be very useful for you to be able to face changes or possible setbacks that arise.

· Communication: Transparency and direct communication with users is essential for their satisfaction with our service.

· Flexibility: It is necessary to have a tool that has sufficient flexibility to be able to make changes throughout the operating process, such as being able to modify delivery times according to the urgency or to transfer a service from one driver to another, among others.

· Easy implementation: Prioritize tools that are easy and quick to implement, which in a matter of a few hours you can use at 100%, without having to invest too much time in explanations or meetings. Choosing complex tools makes it harder for people who have to use it on a daily basis to be more difficult to adopt and tend to keep doing things as usual.

Las delivery tests, also known in English as Proof of Delivery (PoD), are the set of all the information related to the delivery of a package or the performance of a service.

Its use is increasingly widespread in logistics operations, since it certifies deliveries and/or services in a satisfactory manner, both for companies and for the customers themselves.

PEE or electronic proof of delivery (PoD)

In an increasingly digitized context that requires increasingly immediate processes, it is essential to incorporate mechanisms and tools that advance in the same way as operational requirements. For this reason, the use of PEE or, in other words, electronic proof of delivery is currently essential.

PEEs are the digital proof through which an individual or company certifies that they have received a good or service.

In this way, these PEEs support the execution of a delivery or service, certifying variables such as time, location, name of the receiver, the receiver's signature and even photographs.

Thanks to the incorporation of proof of delivery into the operation, the companies that carry out the service or delivery can access all the documentation electronically, in order to quickly verify that the operation has been carried out correctly.

Nowadays, digital proof of delivery is already part of the vast majority of companies in the logistics sector, as they are the mechanisms that help us to provide greater control of the last mile process quickly and efficiently.

Benefits of digital proof of delivery

As mentioned above, the main advantage of digital delivery tests is the absolute control of the process of delivering or performing a service immediately. However, they also have multiple other advantages. Here are some of them:

• Productivity: the use of digital proof of delivery speeds up the delivery process, since times are shortened in addition to also facilitating information management.
• Increased information: The amount of information collected in digital proof of delivery is greater than on paper, since there is limited capacity in paper form.
• Photographs: with digital proof of delivery, it is possible to add photographs of the time of delivery or completion of the service instantly.
• Reducing costs: with the addition of tools that allow digital delivery tests, all costs associated with the storage of analog proof of delivery (personnel, space, etc.) are eliminated.
• Efficiency: with the inclusion of digital proof of delivery, we will avoid possible human errors such as the loss of documentation or possible confusion.
• Sustainability: betting on methods that help improve the sustainability of our company is increasingly important and this is precisely another advantage of digital proof of delivery, since it encourages the elimination of the use of single-use paper by digital and more sustainable alternatives.

The multiple uses of proof of delivery

Now that you know what proof of delivery is and what all their advantages are, we'll show you some of their many uses.

• Traceability: not only in the process of delivering an order, in which the proof of delivery certifies the delivery of the order, both for the delivery company and for the customer, but also in the performance of services. An example of this is the case of a company dedicated to the provision of cleaning services: in this particular case, the company that performs the cleaning certifies that the cleaning has been carried out correctly, sending one or more photographs both to the user receiving said service and to its own company. In this way, both users and entrepreneurs are instantly certain that the service has been successfully performed.
• Comprehensive control: It is common for Horeca channel distribution companies to change at the time of delivery due to a multitude of possibilities: products in poor condition, unwanted, etc. In this case, and thanks to the proof of delivery, the total quantity of products received is reflected, as well as the characteristics of each of them. All of this can be automatically synchronized with the ERP, in order to update the customer's final billing and reduce to a matter of seconds an operation that, without digital proof of delivery, could be extended to days, billing errors and an endless number of calls and office work and a delay in the collection of the goods, with the consequent financial cost for the distribution company.
• Proactive monitoring: Another of the uses, while the great advantage of including proof of delivery in our operations, is precisely its use when it comes to traceability in real time. An example of this is the case in which the logistics manager of the operation may be controlling and monitoring the status of the deliveries in real time and, in this way, be able to observe if there are delays or if there have been any problems at the time of delivery that can be corrected.

Do you want to know how you can incorporate proof of delivery into your operations and you don't know how? Very easy! In Routal Planner we have delivery tests and a multitude of other features. Sign up now and enjoy all of them thanks to our free trial period.

Try it for free!

If you want to know more about proactive monitoring, access our article “Optimize delivery management with proactive monitoring” and discover all its advantages.

Las failed deliveries They are the Achilles' heel of any company that offers last-mile delivery services and is even the main problem of companies that rely on logistics for the development of their commercial activity.

Logistic activities present great challenges but, without a doubt, the biggest of them all are failed deliveries. It is estimated that more than 1 in 10 deliveries are unsuccessful due, for the most part, to communication problems between customers and the delivery company.

Some of the most common situations in which failed deliveries occur and the origin of customer-company communication problems, according to the portal Eurosender are the absence of the recipient at the time of delivery, an incomplete or incorrect address or, even, problems accessing the recipient are some of the most common causes, among others.

The failed deliveries of Marcos, Silvia and César: a story of overcoming

As mentioned before, failed deliveries are a major challenge for many companies, not only those that focus their activities on the last mile but also for many others that rely on logistics for the success of their business.

Below we tell you the story of Marcos, Silvia and César. Three short stories that show the impact of failed deliveries on their daily activities and how they have been able to overcome them.

Marcos is a first-class chef

Marcos is the owner and chef of a centrally located restaurant in Madrid. Marcos is also responsible for making the inventory and receiving the daily merchandise for its elaborations. However, he also suffers from failed deliveries, since he told us that he had to change many dishes from his daily menu beforehand because the merchandise arrived late and without prior notice. This forced him to redo the menu at the last minute and adapt in record time, which has made him a first-class chef. Now, thanks to better planning and communication with their suppliers, their failed deliveries have been reduced by 97%.

Silvia's round numbers

Silvia is in charge of the logistics area of her company ecommerce, specialized in the last mile delivery of organic products. Before the incorporation of Silvia, her company had a 19% failed delivery rate, a very high cost for a small family business. As soon as Silvia joined the company, she could see the great challenge she was facing and looked for the main reasons why there were so many failed deliveries over the course of a single day and these were, in short, problems in communication between customer and delivery person. Now, Silvia has round the numbers, as the rate of failed deliveries has fallen to less than 4%.

César's customer satisfaction

Over the years, César has suffered from poor reviews about his company from customers who were dissatisfied with the services he offered. César had to find out what was the problem that most of his clients were facing and try to solve it quickly, in order to avoid the debacle of his company's image on the Internet. Over time, he was able to identify that he had communication problems with his customers, since they complained of not being notified when the service was performed (despite being carried out) or even of not having photographic evidence to verify that the service was being performed. César solved the problem as soon as he detected the problem and now has a better reputation and a score of 4.4 out of 5 in his company.

Marcos, Silvia, César and yours's solution for failed deliveries

As you can see, failed deliveries are a pending issue in many companies. A highly complex challenge within the logistics chain that leads us to prioritize knowing what its possible errors are and how to solve them. But what then is the solution? As any marriage therapist would also tell you... COMMUNICATION.

The stories of Marcos, Silvia and César are real stories of our clients who have sent us over the years and as a sign of gratitude.

Not having direct and effective communication with your customers and even with the drivers and delivery people themselves is one of the biggest mistakes in logistics.

Being able to enjoy direct and inattentive communication channels that allow customers to know when they will receive a package, to verify that a service has been carried out or what phase of operation it is in is key to effective deliveries and also to the satisfaction of all parties.

The transparency and effectiveness of the entire process is very important and both Marcos, Silvia and César know this. All of them were able to identify the problem their business had and found it in Routal Planner the solution. They saw Planner not only as an optimizer of delivery routes, but also as a platform for direct communication with their customers. Now all your customers have Information updated in real time in addition to also having delivery tests for the verification of the performance of the services.

Try it for free!

Learn about other effective methods to combat failed deliveries in our article “Optimize delivery management with proactive monitoring”.

The last days and the first days of the year are crucial in any area, both personally and in business. We take the opportunity to take stock of everything that happened in the previous year and, we also took the opportunity to set new resolutions for the following year, in order to improve and prosper in the nearest future.

At SmartMonkey we want to help you have a very prosperous and beneficial next year for you and, therefore, we are going to help you with what we do best: last-mile logistics.

If you haven't yet considered what resolutions you need for 2022, don't worry, we'll give you the keys. Below, we show you what logistics purposes you need to set for a successful 2022 for your company.

Logistic Purposes for 2022

• Improve customer satisfaction: User satisfaction with the service we offer must be one of our greatest objectives as a company. To do this, we must carry out actions that directly increase satisfaction and one of the key aspects for this is communication. Direct communication with users is essential, since in the midst of the digital age, we are used to being constantly connected and informed. With the use of specialized software, customers should be able to receive direct and real-time information about your purchases. For example, your customers should be able to know at all times where their order is or when they will receive it, among others. Therefore, it is essential that you incorporate mechanisms or tools that allow such direct communication and, therefore, increase your satisfaction.
• Reduce failed deliveries: One of the big puzzles for most logistics companies and the carriers themselves is failed deliveries. For this reason, it is essential to make every effort to reduce this rate to a minimum or even disappear in the coming year. But you may wonder, and how do I do it? Well, as we mentioned before, the communication is key. If you establish direct communication channels with your customers, not only will their satisfaction with your company increase, but you will also reduce failed deliveries, since you can set a schedule or ensure that your customer will be at home a few minutes before receiving the package. It's that simple!
• More sustainable logistics: La Green Logistics refers to all those efforts and actions aimed at measuring and minimizing the impact of logistics on the environment. In short, a set of initiatives to reduce the environmental impact derived from logistics activity. By implementing measures such as the reduction of plastics in packaging or the incorporation of specialized software to obtain efficient routes, we will make our operations increasingly sustainable, bringing us ever closer to the famous “green logistics”.
• Reduce route times: Have the route planning service, in order to ensure the correct management of the operation taking into account parameters such as mileage or travel time. With the right software, this will be an autonomous task, in which you will not have to invest time and with an optimal result, since it will always offer you the most efficient route.
• Proactive monitoring: La proactive monitoring It is the live monitoring of the daily planning of services and deliveries that warns of possible failures and errors while allowing us to react and adapt operations in a satisfactory manner.

Start the year fulfilling your resolutions and have a year of business success within your reach thanks to SmartMonkey Planner. Enjoy a free 10-day trial period.

Try it for free!

Before setting resolutions, it is time to take stock of the previous year to evaluate everything that happened and give rise to reflection. Learn about SmartMonkey's 2021 balance sheet in the article 2021 balance sheet: Routal's success story.

With the rise of e-commerce and, especially, after the events of the COVID-19 pandemic, the delivery of Last mile has become increasingly complex.

This is a stage that is still present, as many companies struggle to cover each and every one of the customer's needs: satisfactory and fast deliveries, contactless, flexible deliveries or with an efficient reverse logistics policy, among others.

In order to meet all of these expectations (and many others!) , logistics companies are required to redesign their last-mile strategy in order to continue in an increasingly competitive market. It is therefore essential to consider new ways of proceeding with last-mile delivery, since traditional logistics models have become obsolete, since they will not be commensurate with the current expectations of users.

In this case, the scanning is the key piece of this puzzle, since it will be what will allow your company to keep up to date within the sector. In this regard, articles such as the The digitalization of the Logistics Sector, everything you need to know about the company of the company Spring Professional, emphasizes the importance of digitalization in a sector as challenging as logistics.

Here are the aspects you should consider when selecting appropriate and efficient last-mile management software.

Easy deployment

There are countless tools on the market that aim to manage the last mile. However, not all of them meet the first essential requirement: easy implementation.

By this we mean to easily incorporate software, without the need to invest significant human, technical or temporary resources. You should buy software that makes your work easier and doesn't increase it, logical, right? Choose a tool that is easy and quick to implement, which in a matter of a few hours you can use at 100%, without having to invest too much time in explanations or meetings. Choosing complex tools makes it harder for people who have to use it on a daily basis to be more difficult to adopt and tend to keep doing things as usual.

3-in-1 tool

The last mile encompasses many processes, all of them of equal relevance. Therefore, it is very important that you consider choosing an appropriate software that covers all possible needs. The three fundamental pillars you should look for in a route manager are the following:

Planning: it must have the route planning service, in order to ensure the correct management of the operation taking into account parameters such as mileage or travel time. With the right software, this will be an autonomous task, in which you will not have to invest time and with an optimal result, since it will always offer you the most efficient route.

Tracking: In the same way as planning, being able to monitor the operations in real time will be very useful for you to be able to face changes or possible setbacks that arise.

Communication: Being able to keep your customers informed at all times to notify them of the change in the status of the service or even that they can monitor their service in real time is already another requirement of any platform. Transparency and direct communication with users is essential for their satisfaction with our company.

Flexibility

As we mentioned before with the planning and monitoring process, there may be changes throughout the operation that hinder the success of the operation, for example, a change of schedule. Therefore, it is necessary to have a tool that has sufficient flexibility to be able to make such changes throughout the operating process, such as being able to modify schedules as needed or to transfer a service from one driver to another, among others.

Honest costs

Sometimes it is likely that we are very clear about the needs of our operations but, on the other hand, we do not choose the right software because they can have exorbitant costs or hidden costs of implementation, training or integration. It is important to prioritize when choosing a tool that adapts to the costs of our operations and has a fixed price per license.

Many software charge their customers for services performed with countless extras. Imagine that you have hired a last-mile management tool that charges you for each service performed and, in your case, you have had a very good month with many services. Would it really be a successful month for you? Because a large part of your income would go to software and not to you. So now you know, you don't have to share your successes, be smart!

Guaranteed support

Everything mentioned so far wouldn't make sense if you don't have the support you need, especially when you're starting out with the tool. Look for a last-mile manager who can guarantee you adequate and personalized support at all times. Run away from big corporations with answering machines and choose help One to One.

And now that you know everything to look for in specialized software in the last mile, don't you know where to start? Choose the one that Do everything. Impossible? Not at all! With SmartMonkey Planner you have all these features and many more.

If you want to position yourself at the top of logistics, join Planner. In addition, you can sign up now without obligation, we have a free 10-day trial period.

Try it for free!

Do you want to know if you make some of the most common mistakes in the last mile and how to fix them? Go to our article The 4 mistakes to avoid in the last mile and we explain it to you.

La Last mile is an essential part of the delivery process, since it plays a key role in user satisfaction and, consequently, in the success of the company itself.

It is important to emphasize the parameter of the satisfaction of our users since they, having a bad experience or being dissatisfied with the business activity we carry out, would turn to other competing providers. In addition, they would also highlight the negative experience regarding our company to other potential customers. For this reason, it is essential that in the logistics sector, we analyze what the main problems are in this last mile and, above all, how to solve them.

The Last Mile: The Great Challenge

As we have anticipated before, the last mile is the most challenging part of the logistics process given the great complexity involved, so identifying possible errors and possible solutions is of vital importance.

Here are some of the most common errors in the last mile and how to resolve them.

Outdated planning strategy: times change and with them the ways of proceeding. Living entrenched in the past is a mistake and this can be applied to practically any field, including logistics. Until very recently, last-mile planning was carried out manually: a single person responsible for drawing up that impossible “sketch” of hundreds of deliveries on the same route and with numerous drivers. This way of proceeding is the first big mistake: thinking that the way it has been done is always right.

It is often said that “adapt or die” and this is an example of this. It is crucial to adapt to the new times through the use of digital tools that allow last-mile planning. Thanks to the use of software specialized in managing the last mile, such as SmartMonkey Planner, better results are achieved in route efficiency, user satisfaction (direct communication with customers), savings in planning time (now it's a matter of a few minutes) and significant economic savings also in fuel.

Poor communication: Not having direct and effective communication with users and even with the drivers themselves is also one of the biggest mistakes in the last mile. Having direct communication channels that allow customers to know when they will receive a package or what phase of the operation it is in is key to their satisfaction. The transparency and effectiveness of the entire process is very important for your success and, consequently, ours as a company. At SmartMonkey Planner, we have a direct communication platform through emails in real time, so that operations leave that problem behind and become a pleasant common experience.

Low flexibility: as mentioned before, anchoring in the past is a mistake, since we are in a digitalized and constantly changing world. For this reason, it is necessary to implement last-mile management software that allows the flexibility required by logistics, such as schedule changes or the variability of service and driver assignments. It is necessary to have a tool that has this flexibility to ensure an optimal and efficient service.

A bad implementation: all the errors mentioned so far can be truncated in their solution if a good implementation has not been achieved. It is a priority to implement last-mile management software that has an efficient, fast and optimal implementation. With this we are not only referring to the most technical aspects but also to the human aspects: implementing a tool that is easy to use, so that it can begin to be used effectively in a matter of hours and not over weeks or months. An example of this is the company's success story. Prio Energy, who have been able to start optimizing production routes with literally 1 meeting and a 20-minute demonstration.

“Digital transformation is no longer a source of competitive advantage, it's a ticket to stay in the game”

Pablo Martinez — SmartMonkey CTO

If you want to solve all these problems and many more, join Planner

Try it for free!

Do you want to know more solutions for the logistics market? We recommend that you read the article How to increase logistics productivity: the 4 key aspects you must consider to increase logistics efficiency.