Digitalization

How A la Casa Delivery Chile managed to set up a delivery service in Chile with few resources and offering great service to its customers.
Success stories
Success Story: A La Casa Delivery

From entrepreneurs to SMEs: how A La Casa Delivery began distributing its own products out of necessity and today it has helped hundreds of entrepreneurs from all over Chile. From market need to a growing business.

In 2019, Angela and Ignacio moved to Chile and began selling their products. Little by little they grew and came to make more than 20 deliveries per day. At that time and after trying different transport companies, they discovered that they were not satisfied with the delivery services available in their region. They didn't offer the service that their products required and saw the possibility of differentiating themselves by offering a better delivery service, so they decided to hire a person to make their own deliveries. The birth of a business out of its own need.

Over the months, they began to offer other entrepreneurs the service of home delivery with their delivery person. Thus, almost in the midst of the 2020 pandemic, it emerged A la Casa Delivery, a last-mile courier/delivery company for entrepreneurs and SMEs in Chile.

As quarantine restrictions in Chile increased more and more, the demand for delivery due to online purchases increased considerably, and deliveries per day became almost 600. Ignacio planned routes every night so that he could have it ready in the morning, and this required several hours. That work became unsustainable, inefficient and created a lot of problems. For that reason, they looked for a tool that could simplify their route planning work, which Ignacio did manually every day. After analyzing several alternatives, they discovered Routal.

After a demo, they started using the platform and solved their doubts thanks to the videos and articles from Routal. In just a few days they implemented the tool and started using it on a daily basis. Planning routes became a job of just a few minutes for Ignacio. In addition, I could obtain all the information in real time about the vehicles on the road and thus be able to resolve any incident that arises.

With the new addition of direct communication with the customer through SMS notifications, they were able to give more visibility to the recipient and thus reduce the number of failed deliveries. This directly influenced customer satisfaction, improving the score in the surveys that are sent after each delivery made.

Como A la Casa Delivery, hundreds of SMEs that benefit from the implementation of a digital solution for route planning and optimization, offering a better, more efficient and environmentally friendly service. If you are in charge of logistics for a small, medium or large company, we can help you digitize your operations in a few minutes, so that you can use your time on other more important tasks to boost your business.

Click here if you want to try SmartMonkey's Planner free for 10 days

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Success Story: A La Casa Delivery
Learn the secrets to adding electric vehicles to your last-mile distribution fleet. In a simple way, optimizing your operations
Innovation
Electric vehicles: Why is it so expensive to change?

Do you want to switch to an electric vehicle but are not sure yet? We can help you make the transition easier than you think

By December 2023, all municipalities in Spain with more than 50,000 inhabitants must have Low Emission Zones (ZBE). This presents a challenge for all logistics companies that carry out daily distribution work in the country's cities. Many of their vehicles will become obsolete and their routes will have to be modified, they will have to adapt their fleet and migrate to more efficient vehicles such as electric vehicles.

“If low-emission zones are going to be mandatory and logistics are being sought to become increasingly sustainable... why aren't companies yet adopting electric vehicles for their operation?”

The answer is “the costs”. At first glance you may think that the purchase price of the new vehicle is much higher, but the main reason that prevents the adoption of these vehicles is the cost of changing the way you manage your company's daily operations. Making management changes is always complicated, especially when we have been doing things the same way for many years.

When companies decide to switch to an electric fleet, their distribution routes can no longer be the same. Why? For the autonomy of electric vehicles and their refueling. The routes must be adapted to the new limitations that these cars have together with those of the business. A new restriction added to the already complex route planning that makes many electrification projects dismissed a priori.

Another important point is the charging time of the batteries. Unfortunately, it is not possible to charge the vehicle at the same speed as the liters of diesel flow. You'll think of Tesla SuperChargers, but something little known about EVs is that they have a very limited amount of the number of fast charges they can do over their lifetime. For example, a Tesla Model 3 can only do 200 fast charges over its entire battery life. Therefore, planning charging times will be just as important as another variable to consider.

In situations of maximum availability, 24-hour shifts or continuous work, it will be more difficult to fit this type of vehicle (with current technology), but the vast majority of companies will be able to overcome these limitations and manage them perfectly, as long as it is done in an intelligent way.

A route optimizer may be the solution to this problem. With SmartMonkey you can plan your routes in seconds, incorporating vehicle mileage restrictions and working hours in order to obtain the most efficient routes adapted to electric vehicles (and other fuels). In addition, the optimizer will tell you when you can use fewer vehicles to achieve the same deliveries, and thus make your operation even more sustainable.

A success story is the Palliative Care Team (C2P2) at the Hospital Sant Joan de Déu. This equipment has electric vehicles and combustion vehicles. Because of their operations, they visit patients more than 200 km from the hospital, but the large volume is concentrated in a relatively short radius of ~50 km. Being able to limit routes according to the vehicle's range is allowing them to avoid being “strapped” or to greatly limit the use of electric vehicles when in doubt, with the increase in CO2 emissions. One less problem to consider. Now we plan routes in minutes with total confidence and from the hospital's control center they can track operations in real time.

Let us help you with the change: try Routalkey for free for 10 days and you'll see how you can improve your operations by introducing electric vehicles to your fleet (and drivers will thank you).

Electric vehicles: Why is it so expensive to change?
Here are the logistical purposes you need to set for a successful 2022 for your company:
Logistics
The logistics purposes you need for 2022

The last days and the first days of the year are crucial in any area, both personally and in business. We take the opportunity to take stock of everything that happened in the previous year and, we also took the opportunity to set new resolutions for the following year, in order to improve and prosper in the nearest future.

At SmartMonkey we want to help you have a very prosperous and beneficial next year for you and, therefore, we are going to help you with what we do best: last-mile logistics.

If you haven't yet considered what resolutions you need for 2022, don't worry, we'll give you the keys. Below, we show you what logistics purposes you need to set for a successful 2022 for your company.

Logistic Purposes for 2022

  • Improve customer satisfaction: User satisfaction with the service we offer must be one of our greatest objectives as a company. To do this, we must carry out actions that directly increase satisfaction and one of the key aspects for this is communication. Direct communication with users is essential, since in the midst of the digital age, we are used to being constantly connected and informed. With the use of specialized software, customers should be able to receive direct and real-time information about your purchases. For example, your customers should be able to know at all times where their order is or when they will receive it, among others. Therefore, it is essential that you incorporate mechanisms or tools that allow such direct communication and, therefore, increase your satisfaction.
  • Reduce failed deliveries: One of the big puzzles for most logistics companies and the carriers themselves is failed deliveries. For this reason, it is essential to make every effort to reduce this rate to a minimum or even disappear in the coming year. But you may wonder, and how do I do it? Well, as we mentioned before, the communication is key. If you establish direct communication channels with your customers, not only will their satisfaction with your company increase, but you will also reduce failed deliveries, since you can set a schedule or ensure that your customer will be at home a few minutes before receiving the package. It's that simple!
  • More sustainable logistics: La Green Logistics refers to all those efforts and actions aimed at measuring and minimizing the impact of logistics on the environment. In short, a set of initiatives to reduce the environmental impact derived from logistics activity. By implementing measures such as the reduction of plastics in packaging or the incorporation of specialized software to obtain efficient routes, we will make our operations increasingly sustainable, bringing us ever closer to the famous “green logistics”.
  • Reduce route times: Have the route planning service, in order to ensure the correct management of the operation taking into account parameters such as mileage or travel time. With the right software, this will be an autonomous task, in which you will not have to invest time and with an optimal result, since it will always offer you the most efficient route.
  • Proactive monitoring: La proactive monitoring It is the live monitoring of the daily planning of services and deliveries that warns of possible failures and errors while allowing us to react and adapt operations in a satisfactory manner.

Start the year fulfilling your resolutions and have a year of business success within your reach thanks to SmartMonkey Planner. Enjoy a free 10-day trial period.

Try it for free!

Before setting resolutions, it is time to take stock of the previous year to evaluate everything that happened and give rise to reflection. Learn about SmartMonkey's 2021 balance sheet in the article 2021 balance sheet: Routal's success story.

The logistics purposes you need for 2022
Find the 5 main features of good last-mile software that allows you to plan routes, track and communicate
Planner
The 5 features to look for in last-mile software

With the rise of e-commerce and, especially, after the events of the COVID-19 pandemic, the delivery of Last mile has become increasingly complex.

This is a stage that is still present, as many companies struggle to cover each and every one of the customer's needs: satisfactory and fast deliveries, contactless, flexible deliveries or with an efficient reverse logistics policy, among others.

In order to meet all of these expectations (and many others!) , logistics companies are required to redesign their last-mile strategy in order to continue in an increasingly competitive market. It is therefore essential to consider new ways of proceeding with last-mile delivery, since traditional logistics models have become obsolete, since they will not be commensurate with the current expectations of users.

In this case, the scanning is the key piece of this puzzle, since it will be what will allow your company to keep up to date within the sector. In this regard, articles such as the The digitalization of the Logistics Sector, everything you need to know about the company of the company Spring Professional, emphasizes the importance of digitalization in a sector as challenging as logistics.

Here are the aspects you should consider when selecting appropriate and efficient last-mile management software.

Easy deployment

There are countless tools on the market that aim to manage the last mile. However, not all of them meet the first essential requirement: easy implementation.

By this we mean to easily incorporate software, without the need to invest significant human, technical or temporary resources. You should buy software that makes your work easier and doesn't increase it, logical, right? Choose a tool that is easy and quick to implement, which in a matter of a few hours you can use at 100%, without having to invest too much time in explanations or meetings. Choosing complex tools makes it harder for people who have to use it on a daily basis to be more difficult to adopt and tend to keep doing things as usual.

3-in-1 tool

The last mile encompasses many processes, all of them of equal relevance. Therefore, it is very important that you consider choosing an appropriate software that covers all possible needs. The three fundamental pillars you should look for in a route manager are the following:

Planning: it must have the route planning service, in order to ensure the correct management of the operation taking into account parameters such as mileage or travel time. With the right software, this will be an autonomous task, in which you will not have to invest time and with an optimal result, since it will always offer you the most efficient route.

Tracking: In the same way as planning, being able to monitor the operations in real time will be very useful for you to be able to face changes or possible setbacks that arise.

Communication: Being able to keep your customers informed at all times to notify them of the change in the status of the service or even that they can monitor their service in real time is already another requirement of any platform. Transparency and direct communication with users is essential for their satisfaction with our company.

Flexibility

As we mentioned before with the planning and monitoring process, there may be changes throughout the operation that hinder the success of the operation, for example, a change of schedule. Therefore, it is necessary to have a tool that has sufficient flexibility to be able to make such changes throughout the operating process, such as being able to modify schedules as needed or to transfer a service from one driver to another, among others.

Honest costs

Sometimes it is likely that we are very clear about the needs of our operations but, on the other hand, we do not choose the right software because they can have exorbitant costs or hidden costs of implementation, training or integration. It is important to prioritize when choosing a tool that adapts to the costs of our operations and has a fixed price per license.

Many software charge their customers for services performed with countless extras. Imagine that you have hired a last-mile management tool that charges you for each service performed and, in your case, you have had a very good month with many services. Would it really be a successful month for you? Because a large part of your income would go to software and not to you. So now you know, you don't have to share your successes, be smart!

Guaranteed support

Everything mentioned so far wouldn't make sense if you don't have the support you need, especially when you're starting out with the tool. Look for a last-mile manager who can guarantee you adequate and personalized support at all times. Run away from big corporations with answering machines and choose help One to One.

And now that you know everything to look for in specialized software in the last mile, don't you know where to start? Choose the one that Do everything. Impossible? Not at all! With SmartMonkey Planner you have all these features and many more.

If you want to position yourself at the top of logistics, join Planner. In addition, you can sign up now without obligation, we have a free 10-day trial period.

Try it for free!

Do you want to know if you make some of the most common mistakes in the last mile and how to fix them? Go to our article The 4 mistakes to avoid in the last mile and we explain it to you.

The 5 features to look for in last-mile software
Customer Centric responds to the customer-oriented strategy with the objective of focusing all processes and operations on users.
Digitalization
What is the Customer Centric strategy and how to implement it in 6 simple steps

The unstoppable growth and digital business transformation is undeniable, a fact that has completely changed the existing relationship between companies and consumers. Currently, it is necessary to implement strategies and have the necessary resources to improve the customer experience. To do this, it is essential to ask the following question: What do customers want? With the answer, we can begin to prepare a strategy based on Customer Centric.

Recent studies such as that of the company Deloitte confirm that the companies that implement strategies based on Customer Centric are 60% more profitable compared to those that haven't implemented it. If you want to be part of that successful majority, keep reading this article and we'll tell you how.

What is Customer Centric?

The concept Customer Centric — literally translated as “Customer at the Center” — responds to the customer-oriented strategy through which an organization places the customer at the center of the company with the objective of focusing all processes and operations on users.

Thanks to the implementation of Customer Centric, with actions aimed at customer satisfaction and loyalty, among others, clear objectives such as loyalty are established and benefits such as increased sales are achieved. All of this stems from the idea of satisfying customer needs and, consequently, establishing a long-term relationship.

In short, the Customer Centric philosophy has been gaining more and more ground in companies, linking their customers to decision-making and subsequent development of the product or service, in order to offer a better value offer.

Customer Centric Benefits

· Increased user satisfaction: placing the customer at the center of the company's interests, as a key part of the operation, will make them feel much more satisfied due to their prestigious position.

· Customer loyalty: as we mentioned before, with the implementation of customer centric your customers will be more satisfied. As a result, by having happy customers, you will be able to make them loyal to your company.

· Improving the corporate image: placing your customers at the center of the company's activity or operations will significantly improve their image of your company.

· Positive publicity: taking into account good results in parameters such as user satisfaction or even the rate of improvement in the corporate image, it will be possible to obtain feedback in the advertising of our company. A satisfied and happy customer will be a company's best prescriber.

· Business opportunities: knowing in detail the concerns and needs of customers will not only help to increase their satisfaction but also to exploit all possible business opportunities. Through calls, surveys or even through support channels, we can detect all these needs and treat them as information that can be implemented.

How to implement the Customer Centric philosophy in your company

Taking action and implementing such a novel strategy and approach as Customer Centric is not easy. Therefore, below we show you by the hand of Zendesk What are the key aspects you should consider to carry it out:

· Take actions to receive Feedback from customers: measuring your satisfaction in addition to knowing first-hand what your feelings are regarding a service or product is key to being able to improve. Use the feedbacks as a premonitive formula for solutions to potential problems, it will make it possible to identify unmet needs in advance.

· Instant communication: as we mentioned before with feedback, having direct and instant communication with your customers is a key factor for their satisfaction and success, since you offer them security and transparency regarding your product. At SmartMonkey, we are very clear that communication with customers is very important and, therefore, we have our email platform. Thanks to the email platform, you can keep your customers informed at all times with the possibility of directly sending all the information necessary to monitor the full service in real time.

· Synchrony between departments: all departments of the company must be aligned with the continuous improvement of the customer experience; all must aim to provide the best possible experience to customers through support, information or improvements at the product level, among others.

· Loyalty programs: the most satisfied and loyal customers will be the best ambassadors of our brand. In this way, it is important to consider a loyalty strategy so that the customer feels part of a community as well as feeling the center of it.

· Appropriate interaction and support: it is essential to offer customers all the interaction and support they need with our company. Therefore, offering a multiplicity of channels to adapt to the needs of each user is key, since the objective will be to facilitate communication.

· CRM: it is necessary to have a customer data manager in order to be able to know in depth what the needs of each of them are; having the right tools will make customers have a better service and are more satisfied. In addition, with a CRM you can manage the analysis of all the information collected from your customers and extract, among others, buying trends.

Do you want to know other market trends? Go to our article Reverse Logistics: what it is and what are its benefits and discover one of the latest trends.

What is the Customer Centric strategy and how to implement it in 6 simple steps
On November 26th, that is, in exactly 50 days, a new edition of Black Friday will be held. A commercial event of American origin that
Logistics
Black Friday: 50 days until the biggest logistics challenge of the year

On November 26th, that is, in exactly 50 days, a new edition of Black Friday will be held. A commercial event of American origin that has managed to establish itself with great force around the world in recent years.

Even with the Covid-19 pandemic very present and its inevitable commercial consequences, especially the disproportionate rise in sea freight prices (with a notable impact on trade between China and Europe), the traditional Black Friday will go ahead, despite the “metamorphosis” of the situation.

In this article, we offer you the keys and key aspects of the last edition of the most commercial Black Friday so that you can learn first-hand about the expectations and forecasts of D-Day logistics.

Collapse and rise in prices in maritime freight: How does it affect Black Friday 2021?

Over the past year and a half, electronic commerce has been faced squarely with different problems affecting its good development. One of the first setbacks for the ecommerce it has undoubtedly been a consequence of Covid-19: during the lockdown, many online stores were unable to meet the huge demand, thus causing various logistical problems and even the collapse. In addition, the now popular stranding of the Evergreen vessel and the consequent blockage of the Suez Canal, whose consequences were serious delays for many companies worldwide.

In the same way, in recent weeks, the well-known container crisis has spread, whose impact has shaken the world economy in addition to causing the closure of some ports, such as China. For the Asian country, the closure of a terminal of what is currently the largest port in terms of container traffic on a global scale has caused delays, difficulties as well as an uncertain future for all ecommerce, especially for the next edition of Black Friday 2021 and the Christmas season, the two periods with the highest number of sales in the entire year.

It should be emphasized that all of these problems in the logistics network have consequences not only in terms of delivery times, but also in terms of the final price for users (with a longer transport time, the higher the cost of transport).

And what's the alternative? Companies such as Alibaba have found air transport as a temporary alternative to be able to maintain their logistics operations, an interim solution that has allowed them to maintain the delivery times of their customers in the European market.

Forecasts for Black Friday 2021

Thanks to the article Black Friday 2021 statistics: 10 numbers you should know with the help of the company Oberlo, we offer you below a summary of some of the most significant statistics for the logistics sector ahead of the next edition of Black Friday.

black-friday-2021

Sales forecasts

Many users choose Black Friday as a special date to advance Christmas shopping with great discounts given the proximity between the two dates.

In fact, in the 2020 edition of Black Friday, sales were so high that they even represented 30% of annual revenue.

Despite not yet having forecasts for the Black Friday 2021 edition, from companies such as In Markerter estimate that in the United States alone, the increase in online sales by that date will be approximately 11.3%.

A third of Spanish adults plan to shop on Black Friday 2021

For this next edition of Black Friday, approximately 13 million Spaniards are expected to shop on the famous “Black Friday”. Of all of them, it is estimated that 78.41% will make their purchases in person while 21.59% will make them through e-commerce. With regard to age groups, it is estimated that it is precisely the generation that expects to spend the most throughout the day.

Average spending on Black Friday 2021

According to the company Deloitte, the average expenditure among Spaniards will be 127 euros during the Black Friday weekend, also including the well-known Cyber Monday. Thus, this average expenditure per person would mean that Spaniards will already spend 23% of the budget reserved for Christmas on Black Friday.

It should be noted that in other countries, such as Mexico, the average expenditure per citizen is 279 American dollars, a significantly higher outlay.

The best-selling products

The products most acclaimed by users for Black Friday are, first of all, technological products, with a total of 39.2% of total sales. Secondly, another big star of this important date are fashion products and accessories, with a total of 33.74% of sales. And finally, leisure and entertainment plans, which win the bronze medal in terms of sales, since they account for around 7.55% of the total.

Do you want Black Friday to be a success for your company? We have the solution! Visit our article Ecommerce: 5 essential tools to survive in 2021 to learn about the most interesting applications for your company.

Logistics trends in ecommerce

It is well known that parcel delivery companies have a lot of difficulty offering a good service during these dates. Neither infrastructures nor personnel are adapted to such a sharp increase in operations. For this and other reasons, a trend is starting to appear in large e-commerce. The internalization of delivery processes in areas with the highest order density.

Currently, only companies with a large number of warehouses (stores) and requirements such as the cold are betting on this change, such as Mercadona, which already distribute their own fleet of gas-powered vehicles. We will see this trend in big brands that are increasingly considering e-commerce. The objectives are clear, better services, lower costs, but also to achieve visibility in the offline world by being able to conspicuously label your vehicles that are constantly moving around the cities.

In these cases, we are looking at route planning tools such as Planner, are very useful for simulating different scenarios and finding optimal logistics performance and determining the return on investment in this type of project. Stay tuned, in future articles we will go into the details of this type of analysis.

Black Friday: 50 days until the biggest logistics challenge of the year
It's not easy to digitize your business and make the leap to ecommerce. That's why in this post we give you some tools to simplify the process.
Innovation
Ecommerce: 5 essential tools to survive in 2021

E-commerce, or ecommerce it has only grown in recent years. And in 2020, it broke all records, largely because of the onset of COVID-19.

This trend, far from being one-off, is something that is here to stay. Forecasts suggest that in 2025 one out of every four purchases in the sector Retail will be online.

forecasting del impacto del ecommerce hasta 2025

This change in consumer mentality has caused many traditional sales companies to switch to e-commerce.

This leap may be a bit dizzying, but there are many software companies that are doing their best to break down all barriers and make online sales available to everyone.

Therefore, if you want to sell online, and not die trying, here is a list of tools that will save you hours and hours of work:

1. Online trading platform

The most important thing to be able to sell online is (how could it be otherwise), a platform that allows you to display items and connect with potential buyers and make sales. An online showcase where you can include all your stock in an attractive way.

To do this, there are dozens of tools that will allow you to update your inventory, provide you with a secure payment gateway so you can carry out transactions and where you can find templates to create a personalized experience for your customers.

Here are some of the most interesting options:

  1. Shopify
  2. Woocommerce
  3. Prestashop

2. Customer Relationship Management (CRP)

Customers are the core of your business. That's why it's essential to have tools that allow you to connect with them in an organic way and offer them channels where they can connect with you.

Having a CRP is an economic way to centralize all those communications, and also to obtain valuable insights with which to improve.

Here is a selection:

  1. Intercom
  2. Froged
  3. Zendesk
  4. Crisp

3. Shipping planning and management

One of the most important points of eCommerce is the delivery of products. A bad delivery experience can ruin the entire shopping experience. That's why it's important to make a good investment in logistics.

Depending on the type of eCommerce, we can talk about own logistics, outsourced logistics or a mixed profile.

In the case of outsourced and last-mile logistics, localized providers have emerged in recent years that offer quality services at reasonable prices.

  1. Envioclick
  2. iVoy
  3. Stuart
  4. MOX

In the case of having logistics within the company itself, it is important to have a service that performs route planning and optimization and that allows delivery people to capture evidence of delivery and track the route.

  1. SmartMonkey Planner

4. Enterprise Resource Planning (ERP)

Sooner or later, every growing company needs one of these. Enterprise resource planning software allows you to manage every aspect of everyday life. Consolidation of expenses, management of packing slips, personnel management.

In this regard, large companies opt for corporate solutions such as SAP, Sage... among others.

But there are also cloud solutions that, for a much more affordable price and with a simple configuration, will satisfy all your business requirements.

  1. Holded
  2. Odoo
  3. Microsoft Business Center

5. Warehouse Management Platforms (WMS)

If you have already gone through all the previous screens and your eCommerce has ceased to be a modest garage store and now you have your own warehouse, you probably need a warehouse management platform to have control of all your stock.

This type of software gives you a detailed view of all the available resources and a complete traceability of everything that enters and leaves your warehouse.

In some cases, this type of software comes as a module of the ERP itself. But there are also dedicated tools that will simplify the management and monitoring of your warehouses:

  1. Oracle Warehouse Management
  2. Mecalux
  3. Stockpile

If you want to know more about logistics or ecommerce you can contact us through Of the chat and our team will be happy to answer all your questions.

Ecommerce: 5 essential tools to survive in 2021
True story of how Highway de Routal helped distribute drugs to people confined in Canada.
Health
Coronavirus, helping those who need it most

I want to share a personal experience that matters. Smartmonkey.io is headquartered in Barcelona, the second region with the most Coronavirus infections in Spain. The second worst country in the world that is dealing with this virus.

Hospitals in our area are about to be overwhelmed by the demand for ICU patients. According to friends who work in hospitals, the capacity of ICU beds in the region of Catalonia is about 800 beds, of which 600 are currently occupied. But we are still a long way from the top. Studies suggest that it will be at the end of April . Even so, 4 long weeks with the exponential growth of infections and expected deaths. Tragedy is the smallest word we could find to define this situation.

ahmed

But it's not all darkness and death. A few days ago, a guy from Canada was starting to use Highway, our route optimizer. Use was normal for new customers, Testing the examples , taking their first small steps in a very powerful tool, but at the same time easy to put into operation.

We always like it talk to our new users . Not only is it very useful to know more about them, but being able to provide the best possible customer service is priceless. Sometimes you find incredible projects behind @gmail .com accounts like Ahmed Sagarwala's father-in-law in Canada.

Canadá

It is helping not only the poor, but also people who have decided to isolate themselves to prevent the spread of the virus. Delivering medicines to these people is not just worrying about them, but doing everything they can for society. We are very proud that yesterday 16 people received help thanks to Ahmed's father-in-law and Highway. He told us that next week it will increase to 50 or more. We'll be here helping them.

If you read this and know someone, we could help. Spread the word. We know how difficult it can be, #quédateEnCasa and support Ahmed and others around the world.

Xavi Ruiz, CEO of Routal

Coronavirus, helping those who need it most
Today we live in a new transformative era in human history, impacted by the digital revolution that is redefining many aspects of modern life around the world, where Artificial Intelligence is playing a fundamental role and is present in all fields, from transport and logistics to healthcare, customer service and home maintenance.
Logistics
Why should logistics adopt Artificial Intelligence?

Today we live in a new era of transformation in human history. We are impacted by the digital revolution that is redefining many aspects of modern life around the world.
And Artificial Intelligence is playing a fundamental role in several fields. From transportation and logistics to healthcare, customer care and home maintenance.

Evolution of Artificial Intelligence and its benefits

From sci-fi movies to real life, AI has come out of research labs to become an environmental part of our personal lives:

Nearly 60% of organizations use AI in one form or another and it's predicted to affect every segment of our lives by the end of 2025, with notable implications for industries.

For example, by analyzing patient data, AI can make predictive diagnoses in the field of healthcare; what's more, by analyzing student data, it provides teachers with information about their performance and advice on how to improve them and improve studies, to name just a few.

And then you can see how AI evolved from being just a term coined in 1956 to focusing on specific problems in 2016.

Historia de la IA
Source: Lavenda, D./Marsden, P.

Therefore, if there is a conclusion to be drawn, it will be that AI will greatly benefit all industries; it will make life easier in certain areas where data analysis is necessary. Already today, AI is closely connected to customers, to the functions of companies, to online and offline retail, and is making its way into the field of logistics that is beginning its journey to become an industry driven by AI, as Routal has demonstrated in its different products. That's why there's every reason to believe that now is the best time for the logistics industry to adopt AI:
-First, technological advances in various fields such as machine learning, big data and connectivity have improved performance, accessibility and The costs of AI are more favorable than ever.
-Second, the network-based nature of the industry provides a natural framework and a good opportunity to implement and scale AI. -And last but not least, let's not ignore that all companies are moving towards the use of AI, so not adopting it will put your company at risk of long-term obsolescence.
Artificial intelligence and logistics


In a deeper approach, logistics companies are particularly positioned to benefit from the application of AI in almost every aspect of the supply chain thanks to the large volume of data that is generated daily and that allows AI to exploit it to provide the company with detailed information. In addition, logistics companies rely on networks and routes that must work harmoniously between large volumes, low margins and urgent deadlines; AI offers logistics companies the ability to optimize the composition of the network to degrees of efficiency that cannot be achieved with human thought alone. It also helps the logistics industry to redefine current practices, taking operations from reactive to proactive, planning from forecasting to prediction, processes from manual to autonomous, and services from standardized to personalized. Here are some examples to prove this:
-Increased real time Decision making: Logistics teams are often faced with repeatable actions and a wide range of operations that require the entry of a large amount of data, so combining between potential candidates fit to take responsibility for that, routes and schedules will take time, but with AI, supply chain professionals can automate the analysis and limit their selections to just two or three in a matter of seconds.
-Predictive analytics: When will customers be ready to order? This is a question that every seller asks himself, but it also represents vital information for logistics, supply chain and transportation planning to be ready when the time comes. With AI, the sales team and the logistics team will determine when an order will be placed, the route to follow, and the deadlines.
-Strategic Optimization: Where, When and How? Making the best decision in terms of transportation assets, knowledge, points from origin to customer location, schedule and savings in time, kilometers and fuel will require the intervention of AI.


Here are some examples of how AI and machine learning can process data and then present a variety of scenarios for optimization. With sophisticated tools that continuously learn and improve, industry professionals can make better and more up-to-date decisions, as well as more informed long-term strategic options, such as fleet size, optimized routes, etc., but the future is still fraught with challenges to overcome and opportunities to exploit.

Why should logistics adopt Artificial Intelligence?