Does it happen to you that, despite improving processes and giving instructions to your team, the failed deliveries do they still appear in your reports?

👉 Spoiler: many times the problem isn't where you think it is.

In last-mile logistics, a success rate in deliveries The drop is not always due to obvious errors (such as incorrect addresses or lack of communication with the customer). They exist invisible causes that sabotage your operations day in and day out.

🔎 Top hidden causes of delivery errors

• Manual planning: When routes are designed without optimization, there are delays that affect compliance.
• Route overload: wanting to “squeeze” more deliveries in a day increases the likelihood of failure.
• Lack of real-time visibility: Without constant monitoring, you can't anticipate incidents or react quickly.
• Fragmented Information: different systems without integration generate duplication of data and confusion.

The result is the same: more retries, frustrated customers, and hidden costs that grow silently.

✅ How Routal reduces your error rate

With Routal, these invisible causes they stop being a problem:

• Algorithms that create optimal routes in seconds.
• Real-time monitoring to detect and resolve issues before they impact.
• Automatic communication with the customer (ETA and notifications via WhatsApp).
• Centralized integration so that everyone works on the same information.

The impact is direct: fewer failed deliveries, greater satisfaction and operational savings that can be seen in the income statement.

💡 If today you're still seeing failed deliveries in your reports, it's no accident: they're symptoms of a system that needs optimization.

Customers such as Ametller Origen have achieved success in the first delivery of more than 99.5%.

If you want us to tell you how they did it: Schedule a demo with us and eliminate the problem from the source.

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The job of a delivery man can be challenging. Between traffic, complicated routes and customer expectations, achieving on-time and smooth delivery isn't always easy. However, there are several strategies and tools that can significantly improve efficiency and reduce stress on a daily basis. In this article, we'll explore some practical tricks that will allow you to optimize your work and make each delivery easier to manage.

El Deliveryman's job requires ability to adapt to changing situations and to be prepared to handle unforeseen events. However, technology and good practices can facilitate many tasks. From optimizing routes to maintaining clear communication with the customer, applying some strategies can make a big difference in your performance.

1. Plan and optimize your routes

The first step to making your work more efficient is plan well-optimized routes. Poorly planned routes not only cause delays, but they also increase fuel consumption and wear out vehicles more. Use tools such as Routal Planner allows you to create shorter routes, avoiding traffic jams and taking into account traffic conditions in real time.

Benefits of route optimization:

• Time and fuel savings: Optimized routes allow more deliveries to be made in less time, which translates into fewer kilometers traveled.
• Increased accuracy: Optimization tools help avoid calculation errors and possible delays, improving on-time deliveries.
• Higher productivity: By having clearer routes and without unnecessary detours, you can make more deliveries during your day.

2. Use technology for delivery management

Planning applications not only serve to optimize routes, but they also help to manage the delivery process more effectively. Solutions such as Routal they allow access to the information for each delivery in a centralized manner, which facilitates organization and reduces the risk of errors. You can check addresses, customer details and manage last-minute changes from your mobile device.

What can you do with these tools?

• Real-time notifications: The apps allow you to send automatic notifications to customers about the status of their delivery, avoiding confusion.
• Incident Management: If there are any problems with the delivery (damaged package, wrong address, etc.), these tools allow you to quickly document and manage incidents.
• Change of route: If you need to make adjustments to your route, optimization tools can instantly recalculate the best alternative.

3. Improve your communication with customers

La communication with customers is one of the most critical aspects of a deliveryman's job. However, phone calls are often not the most efficient thing to do, especially if the customer isn't answering or isn't available. Instead of relying on the phone, it uses asynchronous messaging platforms, which allow smooth communication without needing to be available at the same time.

Benefits of asynchronous messaging platforms:

• Clarity in communication: You can leave clear and precise instructions in writing, avoiding misunderstandings.
• Reducing interruptions: You won't have to interrupt your concentration to make calls. Customers can respond when it's convenient for them.
• Increased traceability: Each message is recorded, making it easy to track each delivery.

4. Deliver according to convenient time slots

Another way to improve your efficiency is to coordinate deliveries according to Time windows adjusted to customer availability. Not only does this optimize your journey, but it also improves the customer experience. Providing options for customers to choose when they can receive their package reduces the chances of failed deliveries.

Why is it useful?

• Higher delivery success rate: If the customer can choose a convenient time slot, there is less chance that it will not be available.
• Reduction of failed attempts: Minimizing the need to retry deliveries decreases wasted time and additional rescheduling costs.

5. Keep your vehicles in good condition

The reliability of your delivery vehicle it is essential for deliveries to be made on time. A vehicle in poor condition can not only delay deliveries, but it can also lead to unexpected expenses for repairs.

Tips for keeping your vehicle in good condition:

• Periodic reviews: Perform regular maintenance to avoid mechanical problems in the midst of deliveries.
• Check fuel and oil levels: Make sure your vehicle is always ready to travel long distances without setbacks.
• Cleaning and organization: Keep the vehicle clean and well organized, which will make it easier to load and unload packages.

6. Take advantage of real-time tracking tools

Real-time tracking is not only useful for customers, but also for delivery people and logistics managers. Tools such as Routal they allow you to monitor your location and that of other delivery people, making it easier to manage multiple deliveries in different areas. In addition, this information is useful for adjusting routes on the fly and improving overall equipment efficiency.

What are the benefits of real-time monitoring?

• Continuous monitoring: You can always know what state your deliveries are in.
• Quick settings: If you encounter traffic or blockages on your route, you can modify it without wasting time.
• Better coordination: Facilitates coordination with other team members, avoiding unnecessary crossings and delays.

Roundup

Delivery work can be very demanding, but with the right tools and the right strategies, it can be done much easier and more efficient. Planning optimized routes, improving communication with customers and keeping your vehicles in good condition are just some of the tricks you can implement to achieve superior performance. By taking advantage of technologies such as Routal, you can transform your workday and offer high-quality service, reducing stress and improving efficiency. From a autonomous delivery person, going through a medium-sized company or a multinational. Everyone can improve their efficiency.

Implement these tips and you'll see how you can do your job easier and more efficiently, and all in less time!

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In logistics, every second counts. And the more connected your systems are, the more efficient the entire operational chain will be. One of the great challenges for many companies is to get the warehouse management system (SGA) and the routing system to work in a coordinated and frictionless manner. This is where a solution such as the integration of SGA by GrupMicros with advanced route planning platforms such as Routal.

Connecting these two systems allows accelerate shipments, minimize errors and make decisions based on real data and updated in real time. In this article, we explain how this integration helps you reduce uptime, automate key processes, and improve the customer experience from the warehouse to the last mile.

What is the GrupMicros SGA and what advantages does it offer?

The warehouse management system of Grupo Micros allows you to precisely control all the internal operations of a logistics center: entrances, locations, picking, inventory, traceability and exits. It is a highly established solution in sectors such as agri-food, wholesale distribution and external logistics.

Its main advantages:

• Automate internal warehouse flows, reducing human errors.
• Control the available stock and its location in real time.
• Organize order preparation in an efficient and personalized way.
• It allows full traceability from the entry of the product to its shipment.

However, many warehouses continue to operate in isolation when it comes to planning deliveries, leading to bottlenecks and loss of efficiency.

The problem of disconnected processes

When the SGA and the routing system work independently, problems such as:

• Delays between the preparation of the order and its assignment to the route.
• Difficulty prioritizing urgent deliveries based on available stock.
• Load errors due to lack of visibility between systems.
• Repeated tasks and duplicate data entries.

All of this generates inefficiencies, downtime and lack of coordination between warehouse, delivery and customer service teams.

Advantages of integrating the GrupMicros SGA with Routal

A native integration between the SGA by GrupMicros and Routal allows both systems to work as one. This completely transforms daily logistics management:

1. Automating route planning

When the picking is complete, the system automatically generates the optimal routes taking into account prepared orders, customer location, traffic, vehicle capacity and service priorities.

2. Reduction of time between preparation and shipment

There is no need for the logistics team to “wait” for the warehouse to manually confirm orders. The entire flow is synchronized in real time, so speeds up dispatch and allows more deliveries in less time.

3. Prioritization of critical orders

Thanks to the integration, priority rules can be defined according to the type of customer, the agreed SLA or the urgency of the shipment. Routal automatically reorganizes routes so that critical orders are delivered sooner without affecting the rest.

4. Elimination of errors due to data duplication

It is no longer necessary to enter information manually into different systems. The entire process flows from preparation to delivery with a single input. this avoids errors, saves administrative time and improves traceability.

5. Full traceability and visibility for the customer

The end customer can know the status of their order in real time, from the moment it is prepared in the warehouse until it arrives at their door. In addition, Routal Planner allows you to share personalized tracking portals with each recipient.

Real Use Cases: More Speed, Fewer Issues

Companies in the agri-food sector and wholesale distribution that have integrated the GrupMicros SGA with Routal have achieved:

• Reduce average shipping times by more than 30%.
• Eliminate loading and delivery errors resulting from lack of coordination.
• Improve the end customer experience with more timely deliveries.
• Increase operational capacity without expanding human resources.

This integration has been key for companies with a high volume of orders and a need for delivery in strict time slots.

Connect your systems, multiply your efficiency

The logistics of the future is collaborative and automated. Integrate the GrupMicros SGA with your routing system is the logical step for any company that wants to improve its efficiency without increasing its costs. It's a decision that not only optimizes daily operation, but also improves service and prepares your business to scale.

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